Cancellation Policy

We take a limited number of dogs, and when we reach that limit, we begin to turn away booking requests. Our business is seasonal. That means that at certain times of the year, such as Christmas, New Year, March Break, and all long weekends, we often reach our limit well in advance. We therefore rely on our busy times to carry our business through the times that are not as busy, so that we can continue to provide the type of service that our clients have come to rely on.

Since we turn away booking requests once we reach our limit, if you cancel last minute, we have lost business that we otherwise would have had, and business that we rely on. All this, just to let you know that we have a cancellation policy in effect.

That policy is as follows:

All reservation deposits are non refundable and non-transferable. Therefore, if you cancel a reservation once the booking has been reserved and the host family has been matched, we charge a cancellation fee of 50% of what your total invoice would have been.

If you cancel a reservation less than 7 days in advance, we charge a cancellation fee of 100% of what your invoice would have been.

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